Baby Gorillaz

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Frequently-Asked Questions (FAQ)

Online Ordering

Q: How do I buy and pay online?

A: Simply browse the website and add to cart whatever you require. Multiple items can be added to the cart before you checkout and proceed to payment. Payment is taken through Paypal, a secure online bank.

Q: How do I check the status of my order?

A: Send us an email requesting your Order Status. You will receive a response typically within 2 business days.

Q: Can I track the delivery of my order?

A: If you requested that your order be sent via Express Courier, you can track your package via the respective website. You will need to email Baby Gorillaz first to get your tracking number. If it is sent via normal post, we can tell you when your order shipped if you contact us.

Q: Do I pay in SGD, MYR or USD?

A: The delivery location of orders will determine the currency of the pricing of products and not where the order originated from.

All orders with delivery to or within Singapore will be priced in Singapore Dollars and follow the Singapore Dollar pricing as listed. All orders with delivery to or within Malaysia will be priced at Malaysian Ringgit and follow the Malaysian Ringgit pricing as listed. For orders with delivery to other countries outside Malaysia and Singapore, products will follow the US dollar pricing as listed.

General Issues

Q. Do you give quantity discounts?

A. Yes, we can give special discounts for large orders of a particular item. Contact us via e-mail with the quantity desired and we will email you with a special price.

Q. I don't see my child's name on your list of available names. Do you allow special orders?

A. No, we cannot do special orders, but check with us periodically. New names are added all the time.

Q. My child's name is spelled slightly differently than the one on your list, what can be done?

A. We can accommodate any spelling provided that the pronunciation is the same. Please write your spelling in the Remarks column when placing your order.

Q: Is there a charge for personalization?

A. No. All prices include personalization.

Q. How many letters can I include on the product I've selected?

A. The number of characters (which included letters, punctuation and spacing) varies from item to item. Please see the item description for personalization specifications.

Q. Can I use foreign spellings or names in my personalization?

A. You many use any name (for any product other than music CDs and story-book CD-ROMs which have a set list of names) if it fits within the specified number of characters. However, we cannot include accent marks or other diacritical marking in the personalization.

Q. What is your policy on goods returns?

A: We take pride in all the products we sell and want you to be happy with your order. If any item arrives defective, damaged, incorrect or not what you expected, please call us at (65) 8200 4068 within 14 days for a prompt replacement or refund. A Customer Service representative will then talk you through the returns procedure.

We are determined that you should be a happy customer and we put in huge efforts to produce the best items we can, but sadly human error may occasionally surface. If you are unsatisfied, raise your concern.

Non-faulty goods: We cannot accept returns of Non-Faulty goods because the products have been personalised or customised specifically for you.

Please note that we will refund you for your merchandise cost only, not for your shipping and handling or for the money you spent to ship the product back to us. It is rare that problems occur!