Baby Gorillaz

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Customer Service

Making your order

We try to make ordering as easy as possible - no extra software to download, no registration required. By all means, please contact us if you have any enquiries.

Ordering online

Simply browse the website and add to cart whatever you require. Multiple things can be added to the cart before you checkout and proceed to payment. Payment is taken through Paypal, a secure online bank.

Pricing

The delivery location of orders will determine the currency of the pricing of products and not where the order originated from.

All orders with delivery to or within Singapore will be priced in Singapore Dollars and follow the Singapore Dollar pricing as listed. All orders with delivery to or within Malaysia will be priced at Malaysian Ringgit and follow the Malaysian Ringgit pricing as listed. For orders with delivery to other countries outside Malaysia and Singapore, products will follow the US dollar pricing as listed.

Returns Policy

Return of Faulty Goods:

We take pride in all the products we sell and want you to be happy with your order. If any item arrives defective, damaged, incorrect or not what you expected, please call us at (65) 8200 4068 within 14 days for a prompt replacement or refund. A Customer Service representative will then talk you through the returns procedure.

We are determined that you should be a happy customer and we put in huge efforts to produce the best items we can, but sadly human error may occasionally surface. If you are unsatisfied, raise your concern.

Non-faulty goods:

We cannot accept returns of Non-Faulty goods because the products have been personalised or customised specifically for you.

Please note that we will refund you for your merchandise cost only, not for your shipping and handling or for the money you spent to ship the product back to us. It is rare that problems occur!